:root,:root[data-theme=light]{--bg: #f6f7f9;--surface: #ffffff;--surface2: #f0f2f5;--border: #e3e6ea;--border2: #cfd4db;--text: #1b1f24;--text2: #5c6570;--text3: #98a0ab;--accent: #4f46e5;--accent2: #eceefe;--onaccent: #ffffff;--green: #0f9d63;--greenbg: #e5f6ee;--red: #d64545;--redbg: #fbeaea;--amber: #b7791f;--mono: ui-monospace, SFMono-Regular, Menlo, Consolas, monospace;--shadow: 0 1px 2px rgba(16, 24, 40, .05), 0 1px 3px rgba(16, 24, 40, .09)}:root[data-theme=dark]{--bg: #0c0e11;--surface: #15181d;--surface2: #1c2026;--border: #262b32;--border2: #3a414b;--text: #e7e9ec;--text2: #9aa3ad;--text3: #69727d;--accent: #8079ff;--accent2: #22233d;--onaccent: #ffffff;--green: #35c187;--greenbg: #132720;--red: #f0736b;--redbg: #2a1718;--amber: #e0a94a;--shadow: 0 1px 2px rgba(0, 0, 0, .4)}*{box-sizing:border-box}html,body,#root{margin:0;padding:0;min-height:100vh}body{font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica,Arial,sans-serif;-webkit-font-smoothing:antialiased;background:var(--bg);color:var(--text)}input,select,button,textarea{font-family:inherit;font-size:14px}input:focus-visible,select:focus-visible,button:focus-visible{outline:2px solid var(--accent);outline-offset:-1px}::placeholder{color:var(--text3)}::-webkit-scrollbar{width:10px;height:10px}::-webkit-scrollbar-thumb{background:var(--border2);border-radius:6px}@keyframes spin{to{transform:rotate(360deg)}}@keyframes fadein{0%{opacity:0;transform:translateY(6px)}to{opacity:1;transform:none}}@media print{.noprint{display:none!important}body{background:#fff!important}.main{overflow:visible!important;padding:0!important}}.btn{display:inline-flex;align-items:center;gap:7px;justify-content:center;padding:8px 13px;border-radius:8px;border:1px solid var(--border);background:var(--surface2);color:var(--text2);font-size:13px;font-weight:600;cursor:pointer;white-space:nowrap}.btn:hover:not(:disabled){border-color:var(--border2);color:var(--text)}.btn:disabled{opacity:.55;cursor:default}.btn-primary{background:var(--accent);border-color:var(--accent);color:var(--onaccent)}.btn-primary:hover:not(:disabled){color:var(--onaccent);filter:brightness(1.06)}.btn-danger{background:var(--red);border-color:var(--red);color:#fff}.btn-danger:hover:not(:disabled){color:#fff;filter:brightness(1.06)}.btn-mini{padding:5px 9px;font-size:12px;border-radius:7px}.btn-icon{padding:5px 9px;border-radius:7px;font-size:12px;border:1px solid var(--border);background:var(--surface2);color:var(--text2);cursor:pointer;font-weight:600}.btn-icon:hover{color:var(--text)}.btn.on,.btn-icon.on{background:var(--accent);border-color:var(--accent);color:var(--onaccent)}.spinner{width:12px;height:12px;flex:none;border-radius:50%;border:2px solid currentColor;border-top-color:transparent;animation:spin .7s linear infinite}.field{display:flex;flex-direction:column;gap:6px}.field-label{font-size:12px;font-weight:600;color:var(--text2)}.input,.select{width:100%;padding:8px 11px;border-radius:9px;border:1px solid var(--border);background:var(--surface2);color:var(--text);font-size:13px}.select{cursor:pointer}.login-page{min-height:100vh;display:flex;align-items:center;justify-content:center;padding:24px}.login-box{width:100%;max-width:400px}.login-card{background:var(--surface);border:1px solid var(--border);border-radius:14px;padding:26px;box-shadow:var(--shadow)}.login-card h1{margin:0 0 4px;font-size:18px;font-weight:700}.login-card .sub{font-size:13px;color:var(--text2);margin-bottom:20px}.login-card .field{margin-bottom:16px}.login-card .btn{width:100%;padding:10px}.brand{display:flex;align-items:center;gap:10px}.brand-mark{width:30px;height:30px;flex:none;border-radius:8px;background:var(--accent);display:flex;align-items:center;justify-content:center}.brand-mark:after{content:"";width:11px;height:11px;border-radius:2px;background:var(--onaccent);transform:rotate(45deg)}.brand-mark.lg{width:38px;height:38px;border-radius:10px}.brand-mark.lg:after{width:14px;height:14px;border-radius:3px}.brand-name{font-size:15px;font-weight:700;letter-spacing:-.01em}.shell{min-height:100vh;display:flex;flex-direction:column}.topbar{height:56px;flex:none;display:flex;align-items:center;gap:14px;padding:0 18px;background:var(--surface);border-bottom:1px solid var(--border);position:sticky;top:0;z-index:30}.badge-admin{display:inline-flex;align-items:center;gap:6px;background:var(--accent2);color:var(--accent);font-size:11px;font-weight:700;padding:4px 9px;border-radius:20px}.badge-admin:before{content:"";width:6px;height:6px;border-radius:50%;background:var(--accent)}.spacer{flex:1}.who{display:flex;align-items:center;gap:10px;padding-left:12px;border-left:1px solid var(--border)}.who-name{font-size:13px;font-weight:600;text-align:right;line-height:1.25}.who-login{font-size:11px;color:var(--text3);font-family:var(--mono);text-align:right}.avatar{width:32px;height:32px;flex:none;border-radius:50%;background:var(--accent2);color:var(--accent);display:flex;align-items:center;justify-content:center;font-size:13px;font-weight:700}.body{flex:1;display:flex;min-height:0}.sidebar{width:212px;flex:none;padding:16px 12px;background:var(--surface);border-right:1px solid var(--border);display:flex;flex-direction:column;gap:3px}.navlink{display:flex;align-items:center;gap:10px;width:100%;padding:9px 12px;border:0;border-radius:8px;background:transparent;color:var(--text2);font-size:13px;font-weight:600;cursor:pointer;text-align:left}.navlink:before{content:"";width:7px;height:7px;border-radius:2px;background:var(--border2)}.navlink:hover{background:var(--surface2);color:var(--text)}.navlink.on{background:var(--accent2);color:var(--accent)}.navlink.on:before{background:var(--accent)}.sidebar-note{font-size:11px;color:var(--text3);padding:10px 12px;line-height:1.6;border-top:1px solid var(--border)}.main{flex:1;min-width:0;overflow:auto;padding:22px 26px}.page-head{display:flex;align-items:baseline;justify-content:space-between;gap:8px;flex-wrap:wrap;margin-bottom:16px}.page-head h1{margin:0;font-size:20px;font-weight:700;letter-spacing:-.02em}.page-sub{font-size:13px;color:var(--text2);margin-top:2px}.head-actions{display:flex;align-items:center;gap:10px;flex-wrap:wrap}.vrule{width:1px;height:24px;background:var(--border)}.card{background:var(--surface);border:1px solid var(--border);border-radius:12px;box-shadow:var(--shadow)}.card-pad{padding:14px}.card+.card{margin-top:14px}.filters{display:flex;flex-wrap:wrap;gap:10px;align-items:flex-end}.filters .field{min-width:140px}.filters .field.grow{flex:1;min-width:220px}.table-wrap{overflow-x:auto}table.data{width:100%;border-collapse:collapse}table.data.calls{min-width:1080px}table.data.report{min-width:720px}table.data.accounts{min-width:780px}table.data th{padding:11px 12px;text-align:left;white-space:nowrap;background:var(--surface2);border-bottom:1px solid var(--border);font-size:11px;font-weight:700;color:var(--text2);text-transform:uppercase;letter-spacing:.04em}table.data td{padding:10px 12px;border-bottom:1px solid var(--border);font-size:13px;vertical-align:middle}table.data tbody tr:last-child td{border-bottom:0}table.data tbody tr:hover td{background:var(--surface2)}table.data tr.sel td{background:var(--accent2)}table.data tfoot td{background:var(--surface2);font-weight:700;border-top:1px solid var(--border)}.num{text-align:right;font-family:var(--mono)}.mono{font-family:var(--mono)}.t2{color:var(--text2)}.t3{color:var(--text3)}.cell-name{font-weight:600;color:var(--text)}.cell-sub{font-size:12px;color:var(--text3);font-family:var(--mono)}.col-chk{width:34px;text-align:center}.empty{padding:56px;text-align:center;color:var(--text3)}.empty-title{font-size:15px;font-weight:600;color:var(--text2);margin-bottom:4px}.pill{display:inline-block;padding:3px 9px;border-radius:20px;font-size:11px;font-weight:700;text-transform:capitalize;border:1px solid transparent}.pill-inbound{background:var(--greenbg);color:var(--green)}.pill-outbound{background:var(--accent2);color:var(--accent)}.pill-internal{background:var(--surface2);color:var(--text2);border-color:var(--border)}.pill-answered{background:var(--greenbg);color:var(--green)}.pill-unanswered{background:var(--redbg);color:var(--red)}.pill-set{background:var(--greenbg);color:var(--green)}.pill-unset{background:var(--surface2);color:var(--text3);border-color:var(--border)}.player{display:flex;align-items:center;gap:14px;background:var(--accent2);border:1px solid var(--accent);border-radius:12px;padding:12px 16px;margin-bottom:14px;animation:fadein .2s ease}.player-stop{width:34px;height:34px;flex:none;border-radius:50%;border:0;background:var(--accent);color:var(--onaccent);cursor:pointer;font-size:13px}.player-label{font-size:13px;font-weight:600;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.player-track{height:6px;background:var(--border2);border-radius:4px;margin-top:7px;overflow:hidden}.player-bar{height:100%;background:var(--accent);border-radius:4px}.player-time{font-size:12px;color:var(--text2);font-family:var(--mono);flex:none}.pager{display:flex;flex-wrap:wrap;gap:10px;align-items:center;justify-content:flex-end;margin-top:14px;font-size:13px;color:var(--text2)}.dropdown{position:relative}.dropdown-toggle{justify-content:space-between;width:100%;background:var(--surface2)}.dropdown-panel{position:absolute;z-index:20;top:calc(100% + 6px);left:0;width:280px;background:var(--surface);border:1px solid var(--border);border-radius:10px;box-shadow:0 8px 28px #0000002e;padding:10px;animation:fadein .12s ease}.dropdown-actions{display:flex;gap:8px;margin:8px 0}.option-list{max-height:220px;overflow:auto;display:flex;flex-direction:column;gap:1px}.option{display:flex;align-items:center;gap:9px;padding:7px 8px;border-radius:7px;cursor:pointer;font-size:13px;color:var(--text)}.option:hover{background:var(--surface2)}.chart-head{display:flex;align-items:center;gap:18px;margin-bottom:16px;flex-wrap:wrap}.chart-title{font-size:14px;font-weight:700}.legend{display:inline-flex;align-items:center;gap:7px;font-size:12px;color:var(--text2)}.legend:before{content:"";width:11px;height:11px;border-radius:3px;background:var(--sw)}.chart-body{display:flex;flex-direction:column;gap:14px;max-height:440px;overflow:auto;padding-right:6px}.chart-row{display:grid;grid-template-columns:150px 1fr;gap:14px;align-items:center}.chart-label{text-align:right;min-width:0}.chart-label .n{font-size:13px;font-weight:600;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.chart-label .e{font-size:11px;color:var(--text3);font-family:var(--mono)}.bars{display:flex;flex-direction:column;gap:4px}.barline{display:flex;align-items:center;gap:8px}.bar{height:9px;border-radius:3px;min-width:2px;transition:width .15s ease-out}.bar-total{background:var(--accent)}.bar-answered{background:var(--green)}.bar-unanswered{background:var(--red)}.bar-num{font-size:11px;color:var(--text3);font-family:var(--mono);flex:none}.tabs{display:flex;gap:4px;margin-bottom:16px;width:fit-content;background:var(--surface2);border:1px solid var(--border);border-radius:10px;padding:4px}.tab{padding:7px 14px;border:0;border-radius:7px;background:transparent;color:var(--text2);font-size:13px;font-weight:600;cursor:pointer}.tab.on{background:var(--surface);color:var(--text);box-shadow:var(--shadow)}.admin-grid{display:grid;grid-template-columns:300px 1fr;gap:16px;align-items:start}.picker-head{padding:12px;border-bottom:1px solid var(--border)}.picker-title{font-size:13px;font-weight:700;margin-bottom:8px}.picker-list{max-height:440px;overflow:auto}.picker-item{display:block;width:100%;text-align:left;cursor:pointer;padding:9px 12px;border:0;border-bottom:1px solid var(--border);background:transparent;color:var(--text)}.picker-item:hover{background:var(--surface2)}.picker-item.on{background:var(--accent2);color:var(--accent)}.picker-item .n{font-weight:600;font-size:13px}.picker-item .e{font-size:12px;color:var(--text3);font-family:var(--mono)}.picker-item.on .e{color:var(--accent)}.note{background:var(--accent2);color:var(--accent);border:1px solid var(--accent);border-radius:9px;padding:9px 12px;font-size:12px;line-height:1.4;margin:8px 0 14px}.note-warn{background:var(--redbg);color:var(--red);border-color:var(--red)}.section-label{font-size:12px;font-weight:600;color:var(--text2);text-transform:uppercase;letter-spacing:.04em;margin:14px 0 8px}.chips{display:flex;flex-wrap:wrap;gap:8px}.chip{display:inline-flex;align-items:center;gap:8px;background:var(--surface2);border:1px solid var(--border);border-radius:20px;padding:6px 6px 6px 13px;font-size:13px}.chip-x{width:20px;height:20px;border:0;border-radius:50%;background:var(--redbg);color:var(--red);cursor:pointer;font-size:13px;line-height:1;display:flex;align-items:center;justify-content:center}.add-dept{margin-top:10px;padding-top:14px;border-top:1px solid var(--border)}.modal-backdrop{position:fixed;top:0;right:0;bottom:0;left:0;z-index:60;background:#0a0c108c;display:flex;align-items:center;justify-content:center;padding:24px;animation:fadein .12s ease}.modal{width:100%;max-width:440px;background:var(--surface);border:1px solid var(--border);border-radius:14px;box-shadow:0 20px 60px #00000059;padding:22px}.modal h2{margin:0 0 6px;font-size:17px;font-weight:700}.modal-body{font-size:13px;color:var(--text2);line-height:1.5;margin-bottom:16px}.modal-fields{display:flex;flex-direction:column;gap:10px}.modal-actions{display:flex;justify-content:flex-end;gap:10px;margin-top:20px}.hint{font-size:11px;color:var(--amber);margin-top:5px;line-height:1.4}.alert{border-radius:9px;padding:9px 12px;font-size:13px;background:var(--redbg);color:var(--red);border:1px solid var(--red)}.toast{position:fixed;bottom:22px;left:50%;transform:translate(-50%);z-index:70;background:var(--text);color:var(--bg);padding:11px 18px;border-radius:10px;font-size:13px;font-weight:600;box-shadow:0 10px 30px #0000004d;animation:fadein .18s ease;max-width:90vw}@media(max-width:900px){.sidebar{width:64px;padding:12px 8px}.navlink{justify-content:center;padding:10px 0;font-size:0;gap:0}.navlink:before{width:9px;height:9px}.sidebar-note{display:none}.main{padding:16px 12px}.admin-grid{grid-template-columns:1fr}.who-name,.who-login{display:none}}.logo{display:block;width:auto;object-fit:contain}:root[data-theme=dark] .logo{background:#fff;padding:4px 7px;border-radius:6px}.login-brand{display:flex;align-items:center;gap:14px;margin-bottom:24px}.login-brand-text{min-width:0}.login-company{font-size:15px;font-weight:700;letter-spacing:-.01em;color:var(--text)}.login-tagline{font-size:12px;color:var(--text3);margin-top:1px}.printhead{display:none}@media print{.printhead{display:flex;align-items:center;gap:14px;padding:0 0 12px;margin-bottom:12px;border-bottom:2px solid #000}.printhead .logo,.logo{background:none!important;padding:0!important}}